Workplace civility spiraling down and with it goes productivity, trust, and loyalty. Here’s what to do about it.
Research shows that hurtful workplace behavior can depress performance, increase employee turnover, and even mar customer relationships.
A full 62% of employees say they’ve been treated rudely at work (up 27% since 1998). Three quarters of victims say the incident reduced their commitment to the organization. A quarter admit to taking their frustration out on customers.