Carnival and Disney are leveraging technology to delight their customers.
A simple wristband makes it possible for the Magic Kingdom to grant you access to rides, pay for food and other goodies, unlock your hotel room, enjoy a personal hello from Goofy or a birthday song from Mickey, and deliver pictures you didn’t even know you posed for (HBR).
The (optional) medallion Carnival gives you is your key to not just your rooms, but get drinks and food delivered to wherever you happen to be, the ability to find and track your onboard friends, and of course, easily lose some money in the casino. It helps the cruise line account for people in an emergency, track their workers, schedule maid service when you leave your room, and much more.
Privacy issues abound, but what can we in workplace design learn from these and other consumer pioneers?