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White Papers

We’ve synthesized over 4,000 case studies, research papers, and other documents on how workplace strategies such as agile work, flexible work, activity-based work, hoteling, open plan, and remote work can impact productivity, attraction and retention, profits, absenteeism and presenteeism, employee workplace wellness and well-being, engagement, satisfaction, sustainability, and more.

Based on that research we have built hundreds of custom Workplace Savings Calculators™ to model the people/planet/profit impact of agile work for public and private sector employers and communities in the US, UK, and Canada.

We’ve also produced a number of whitepapers with details on the effect of these new strategies. Free versions of the papers, without footnotes or references are available for download below. The complete documents, available, for a fee may be purchased with a credit card, as well.

-2018 Alternative Workplace Strategies Fifth Biennial Benchmarking Study

This report summarizes the findings of a survey fielded in 2017. It represents a continuation of a study initiated by an organization known as NewWOW (New Ways of Working) in 2008. With support from Haworth, Inc., similar surveys were fielded by NewWOW again in 2009, 2011, and 2013. The purpose of the survey, from the beginning, has been to benchmark workplace strategies and practices and…

-Coworking: A Corporate Real Estate Perspective

An unfamiliar concept 10 years ago and poorly understood even now, coworking is one of the fastest-growing sectors of the commercial real estate market. In the few years since the concept began to take hold, the industry has grown to include more than 11,000 shared workspaces around the globe. While major U.S. and U.K. coworking markets are beginning to show signs of maturity, the demand…

-Flexibility for Volatility: Building a High-Performance Defense Workplace

The defense industry must continuously adapt to new and unpredictable changes– from shifting government mandates to the priorities of new administrations, procurement delays, budget changes, technology advances and global tensions. To capture what is affecting defense contractors today, HOK and Knoll partnered to study the trends driving the modern-day defense workplace. The team surveyed corporate real estate leaders from major defense contractors and reviewed design…

-The New Financial Workplace

An investigation of the forces reshaping the financial industry and how workplace design can position companies for success.

2017 State of Telecommuting in the U.S.

This report focuses solely on full-time employees and does not include data on the self-employed or those who work at home less than half the time. (The entire work-at-home employee population is 10 to 15 times larger than those who do so half-time or more.)

2017 What’s Good For People

The bottom line impact of wellness is clear, it needs to be a strategic priority. Stockholders would demand it, if they understood that increases in productivity brought about by improved wellness outstrip even real estate costs. Most organizations invest in wellness, but few address the broader topic of well-being. The indirect costs of poor health and poor well-being trump direct costs by a wide margin. There is a direct relationship…

Federal Telework – Return on Taxpayer Investment

The financial and non-financial impact of telework should and can be measured. One methodology, explained in this paper, estimates that federal telework, effectively implemented, could save taxpayers almost $14 billion a year. That figure was calculated based on a cautious set of assumptions about the impact of telework on real estate, absenteeism, turnover, productivity, transit subsidies, continuity of operations, and healthcare.

Federal Telework – Return on Taxpayer Investment (redacted)

No footnotes

Federal Telework: Obstacles and Opportunities

This report examines how  experts in government view the obstacles to telework. Based on their insights, those of industry experts, and our own observations, this paper suggests solutions for overcoming those obstacles.

Federal Telework: Obstacles and Opportunities (redacted)

No footnotes

Results-Based Management-The Key to Unlocking Talent, Increasing Productivity

Recent research shows than 70% of the workforce is not engaged. They’re either wandering around in a fog, or actively undermining their co-workers’ success. They're burned out, disenfranchised, and over 80% are ready to jump ship. Eyeing the end of the recession, employees are no longer happy just to have a job. Boomers who haven’t already made their exit are anticipating it. Gen X-ers watched their workaholic parents, and aren't about to make the same mistakes. Gen…

Results-Based Management-The Key to Unlocking Talent, Increasing Productivity (redacted)

No footnotes

Telecommuting Benefits: The Bottom Line

The purpose of this paper is to quantify the benefits of telecommuting for employers, employees, and the community. Three decades have passed since the concept of telecommuting— the substitution of technology for commuter travel—was conceived. A broad body of evidence now corroborates the many economic, environmental, and societal benefits that researchers predicted. Occasional telecommuting (one day a month) has grown significantly in recent years—increasing 74% from 2005 to 2008, though few companies…

Telecommuting Benefits: The Bottom Line (redacted)

No footnotes

The Bottom Line on Telework for the Thurston Region State and Local Governments

This report offers a data-driven analysis of the potential for telework to enhance the efficiency, effectiveness, and accountability of Thurston WA region state and local government. Based on a conservative set of assumptions drawn from a synthesis of over 4,000 data sources, we calculate that the impact of twice weekly telework by 30% of the region’s public sector workforce could: Save approximately $58 million per…

The Bottom Line on Telework for the Thurston Region State and Local Governments (redacted)

No footnotes

The Bottom Line on Telework-California Government Workforce

State and local government employees are bummed out, burned out, and stressed out from the endless struggle of trying to do more with less. To make matters worse, more than half the state’s most experienced people are moving toward the door to retirement. If California expects to attract a new generation of talented government leaders and staff workers it needs to find a new way of working, both figuratively and literally. This report…

The Bottom Line on Telework–California Government Workforce (redacted)

No footnotes

The Shifting nature of Work in the UK – Bottom Line Benefits of Telework

Thanks to advances in technology, work no longer needs to be tethered by time or place. Citrix calls this shift from work as a noun to work as a verb,  ‘work shifting’. The purpose of this paper is to quantify the financial and environmental benefits of the growing trend. It will show how twice weekly home working, by those with compatible jobs and a desire to do so, could save UK companies,…

The Shifting nature of Work in the UK – Bottom Line Benefits of Telework (redacted)

No footnotes

The State of Telework in the U.S. 2011 – How Individuals, Business, and Government Benefit

No one would disagree that the U.S. workforce is increasingly mobile. But, beyond that broad statement, we know little about the rate of increase in mobility—how often people are out of the office, where they are, and what they’re doing. For that matter, there’s no agreed-upon method of defining who they are. Using public and private sector sources, the purpose of this paper is to…

The State of Telework in the U.S. 2011 – How Individuals, Business, and Government Benefit (redacted)

No footnotes

WORKshift Canada: The Bottom Line On Telework

This report shows how part-time telecommuting by the 4.3 million Canadians with compatible jobs and a desire to work from home could have a bottom line impact of over $53 billion per year. An employer with 250 telecommuters, for example, would save over $3 million per year

WORKshift Canada: The Bottom Line On Telework (redacted)

No footnotes

zPurpose Begets Engagement

While you can't create engagement, you can create meaning for every single job. If you do, engagement will follow.

zThe Dollars and Sense of Well-Being

The impact of well-being on workplace, and the steps to take to create a culture of well-being.