MENU

White Papers

We partner with world-class product and service providers to create thought leadership content on a wide range of topics related to the future of work.

Our white papers and articles include both original and secondary research.  Some of the topics we cover include agile work, telework, telecommuting, coworking, remote work, workplace wellness and well-being, purpose-driven organizations, talent strategies, industry studies, digital transformation, workplace design, workplace strategy, sustainability and more. 

Thanks to our sponsors and partners, most of our papers can be downloaded at no charge. Please help us continue to offer free content by including proper attribution in any references to this material.

– Global Work-from-Home Experience Survey Report (2020)

Nearly 3,000 employees responded to the Global Work-from-Home Experience Survey between March 30th and April 24th, 2020 making it the largest global post-COVID employee survey to date. This 76-page report reveals: - Who was working from home before COVID, who's doing it now, who wants to in the future, and how often they want to do it - What's worked and what hasn't - Success…

– Kate Lister’s U.S. Senate Testimony on Telework (July 29, 2020)

Kate Lister, President of Global Workplace Analytics was one of three witnesses invited to testify at a hearing of the U.S. Senate Committee on Environment and Public Works titled, "Lessons Learned from Remote Working during COVID-19: Can the Government Save Money Through Maximizing Efficient Use of Leased Space." This is her written testimony. A link to the video is included in the document.

– Telework in the 21st Century – Perspective from Six Countries (U.S. Chapter)

This is the U.S. Chapter of Telework in the 21st Century (Edward Elgar, 2019). The chapter was written by Kate Lister and Tom Harnish and is part of a multi-country study of telework conducted by Jon Messenger. It is based on peer-reviewed research and is regularly available for purchase at over $100. The chapter has been made available for free during the COVID Pandemic, thanks…

Will Offices Go the Way of the Dodo Post-COVID-19?

– Will Offices Go the Way of the Dodo Post-COVID-19

Will offices go the way of the dodo bird in the wake of the COVID-19 crisis? That’s a question on the minds of workplace designers, CRE and FM executives, employers and employees everywhere. According to this FMJ article by Kate Lister, president of Global Workplace Analytics and Dr. Anita Kamouri, Co-Founder of Iometrics, Inc.: "In a word, “no.” Evolution in the workplace as in nature,…

-Alternative Workplace Strategies—Fifth Biennial Benchmarking Study

This report summarizes the findings of a survey fielded in 2017. It represents a continuation of a study initiated by an organization known as NewWOW (New Ways of Working) in 2008. With support from Haworth, Inc., similar surveys were fielded by NewWOW again in  2009, 2011, and 2013. The purpose of the survey, from the beginning, has been to benchmark workplace strategies and practices and…

-Coworking: A Corporate Real Estate Perspective

An unfamiliar concept 10 years ago and poorly understood even now, coworking is one of the fastest-growing sectors of the commercial real estate market. In the few years since the concept began to take hold, the industry has grown to include more than 11,000 shared workspaces around the globe. While major U.S. and U.K. coworking markets are beginning to show signs of maturity, the demand…

-Flexibility for Volatility: Building a High-Performance Defense Workplace

The defense industry must continuously adapt to new and unpredictable changes– from shifting government mandates to the priorities of new administrations, procurement delays, budget changes, technology advances and global tensions. To capture what is affecting defense contractors today, HOK and Knoll partnered to study the trends driving the modern-day defense workplace. Global Workplace Analytics was enlisted to help with the research and content development. The…

-In Search of Intelligent Space

Download directly from iOffice website. Copy/paste this URL https://www.iofficecorp.com/workplace-intelligence

-Purpose Begets Engagement

While you can't create engagement, you can create meaning for every single job. If you do, engagement will follow.

-The Dollars and Sense of Well-Being

An article written Kate Lister for Work Design Magazine on how to quantify the impact of workplace design and work practices on well-being with tips on how to create a culture of well-being.

-The Future of Workplace Experience-Tying it to Business Outcomes

Will changes we make to our workplaces and work practices help attract and retain talent, increase productivity, foster creativity and innovation, reduce costs, boost revenue, or help achieve other business goals? New approaches can answer the question.

-The New Financial Workplace

An HOK paper (with research and content contributions from Global Workplace Analytics) that investigates the forces reshaping the financial industry and how workplace design can position companies for success. As the nature of work continues to change in the financial industry, the workplace is adjusting with it. In the near future, the convergence of technology and financial services could result in financial services companies increasingly adopting…

Federal Telework – Return on Taxpayer Investment

The financial and non-financial impact of telework should and can be measured. One methodology, explained in this paper, estimates that federal telework, effectively implemented, could save taxpayers almost $14 billion a year. That figure was calculated based on a cautious set of assumptions about the impact of telework on real estate, absenteeism, turnover, productivity, transit subsidies, continuity of operations, and healthcare.

Federal Telework – Return on Taxpayer Investment (redacted)

No footnotes

Federal Telework: Obstacles and Opportunities

This report examines how  experts in government view the obstacles to telework. Based on their insights, those of industry experts, and our own observations, this paper suggests solutions for overcoming those obstacles.

Federal Telework: Obstacles and Opportunities (redacted)

No footnotes

Results-Based Management-The Key to Unlocking Talent, Increasing Productivity

Recent research shows than 70% of the workforce is not engaged. They’re either wandering around in a fog, or actively undermining their co-workers’ success. They're burned out, disenfranchised, and over 80% are ready to jump ship. Eyeing the end of the recession, employees are no longer happy just to have a job. Boomers who haven’t already made their exit are anticipating it. Gen X-ers watched their workaholic parents, and aren't about to make the same mistakes. Gen…

Results-Based Management-The Key to Unlocking Talent, Increasing Productivity (redacted)

No footnotes

State of Telecommuting in the U.S.

This report focuses solely on full-time employees and does not include data on the self-employed or those who work at home less than half the time. (The entire work-at-home employee population is 10 to 15 times larger than those who do so half-time or more.)

Telecommuting Benefits: The Bottom Line

The purpose of this paper is to quantify the benefits of telecommuting for employers, employees, and the community. Three decades have passed since the concept of telecommuting— the substitution of technology for commuter travel—was conceived. A broad body of evidence now corroborates the many economic, environmental, and societal benefits that researchers predicted. Occasional telecommuting (one day a month) has grown significantly in recent years—increasing 74% from 2005 to 2008, though few companies…

Telecommuting Benefits: The Bottom Line (redacted)

No footnotes

The Bottom Line on Telework for the Thurston Region State and Local Governments

This report offers a data-driven analysis of the potential for telework to enhance the efficiency, effectiveness, and accountability of Thurston WA region state and local government. Based on a conservative set of assumptions drawn from a synthesis of over 4,000 data sources, we calculate that the impact of twice weekly telework by 30% of the region’s public sector workforce could: Save approximately $58 million per…

The Bottom Line on Telework for the Thurston Region State and Local Governments (redacted)

No footnotes

The Bottom Line on Telework-California Government Workforce

State and local government employees are bummed out, burned out, and stressed out from the endless struggle of trying to do more with less. To make matters worse, more than half the state’s most experienced people are moving toward the door to retirement. If California expects to attract a new generation of talented government leaders and staff workers it needs to find a new way of working, both figuratively and literally. This report…

The Bottom Line on Telework–California Government Workforce (redacted)

No footnotes

The ROI of Well-Being for Employers

Employees are every organization’s most expensive and most valuable asset, yet we continually make thoughtless decisions (e.g., real estate, furnishings, etc.) that cripple their productivity and ignore the less visible but more impactful options. Employees are so valuable that an increase in productivity of just eight minutes a day, for a year, would entirely offset their annual occupancy costs.  However, people cannot be engaged or…