White Papers

We partner with world-class product and service providers to create thought leadership content on a wide range of topics related to the future of work.

Our white papers and articles include both original and secondary research.  Some of the topics we cover include agile work, telework, telecommuting, coworking, remote work, workplace wellness and well-being, purpose-driven organizations, talent strategies, industry studies, digital transformation, workplace design, workplace strategy, sustainability and more. 

Thanks to our sponsors and partners, most of our papers can be downloaded at no charge. Please help us continue to offer free content by including proper attribution in any references to this material.

– Home Office Stipend Fact Sheet 2021

We get a lot of questions from clients about what others are doing in terms of cost-sharing and/or stipends for home office furniture and equipment. This two-page fact sheet is designed to help business leaders understand the pros and cons of various options.

– The Business Case for Remote Work — For Employers, Employees, the Environment, and Society (2021)

The purpose of this paper is to share research on the quantitative and qualitative benefits of remote work for employers, employees, and the environment. It is intended to provide hard numbers to inform the hard decisions organizations are making on how they will operate in the future. The paper was made possible with support from Design Public Group, the leader in home office furniture provisioning…

– Global Work-from-Home Experience Survey Report (2020)

Nearly 3,000 employees responded to the Global Work-from-Home Experience Survey between March 30th and April 24th, 2020 making it the largest global post-COVID employee survey to date. This 76-page report reveals: - Who was working from home before COVID, who's doing it now, who wants to in the future, and how often they want to do it - What's worked and what hasn't - Success…

– A Look at Future of Home Office Cost Sharing (Sept 2020)

Survey of executives responsible for providing work-from-home tools for employees and their view of the future. A profile of the future of home office provisioning, delivery and returns, and the surprising ROI. The September 2020 survey focused on who employers think should pay for home office technology, furniture, and other costs.

– Kate Lister’s U.S. Senate Testimony on Telework (July 29, 2020)

Kate Lister, President of Global Workplace Analytics was one of three witnesses invited to testify at a hearing of the U.S. Senate Committee on Environment and Public Works titled, "Lessons Learned from Remote Working during COVID-19: Can the Government Save Money Through Maximizing Efficient Use of Leased Space." This is her written testimony. A link to the video is included in the document.

State of Remote Work 2020 Report image

– State of Remote Work 2020—Owl Labs & Global Workplace Analytics

For Owl Labs’ 4th annual State of Remote Work Report, we partnered with the leading remote analytics firm, Global Workplace Analytics, to learn more about the current state of remote work in 2020 and what lies ahead. We wanted to uncover remote work statistics and gather the current work from home trends to provide you with a comprehensive remote work benchmark report during COVID-19. In…

– Telework in the 21st Century – Perspective from Six Countries (U.S. Chapter)

This is the U.S. Chapter of Telework in the 21st Century (Edward Elgar, 2019). The chapter was written by Kate Lister and Tom Harnish and is part of a multi-country study of telework conducted by Jon Messenger. It is based on peer-reviewed research and is regularly available for purchase at over $100. The chapter has been made available for free during the COVID Pandemic, thanks…

Will Offices Go the Way of the Dodo Post-COVID-19?

– Will Offices Go the Way of the Dodo Post-COVID-19

Will offices go the way of the dodo bird in the wake of the COVID-19 crisis? That’s a question on the minds of workplace designers, CRE and FM executives, employers and employees everywhere. According to this FMJ article by Kate Lister, president of Global Workplace Analytics and Dr. Anita Kamouri, Co-Founder of Iometrics, Inc.: "In a word, “no.” Evolution in the workplace as in nature,…

-Alternative Workplace Strategies—Fifth Biennial Benchmarking Study

This report summarizes the findings of a survey fielded in 2017. It represents a continuation of a study initiated by an organization known as NewWOW (New Ways of Working) in 2008. With support from Haworth, Inc., similar surveys were fielded by NewWOW again in  2009, 2011, and 2013. The purpose of the survey, from the beginning, has been to benchmark workplace strategies and practices and…

-Coworking: A Corporate Real Estate Perspective

An unfamiliar concept 10 years ago and poorly understood even now, coworking is one of the fastest-growing sectors of the commercial real estate market. In the few years since the concept began to take hold, the industry has grown to include more than 11,000 shared workspaces around the globe. While major U.S. and U.K. coworking markets are beginning to show signs of maturity, the demand…

-Flexibility for Volatility: Building a High-Performance Defense Workplace

The defense industry must continuously adapt to new and unpredictable changes– from shifting government mandates to the priorities of new administrations, procurement delays, budget changes, technology advances and global tensions. To capture what is affecting defense contractors today, HOK and Knoll partnered to study the trends driving the modern-day defense workplace. Global Workplace Analytics was enlisted to help with the research and content development. The…

-In Search of Intelligent Space

Download directly from iOffice website. Copy/paste this URL

-Purpose Begets Engagement

While you can't create engagement, you can create meaning for every single job. If you do, engagement will follow.

-The Dollars and Sense of Well-Being

An article written Kate Lister for Work Design Magazine on how to quantify the impact of workplace design and work practices on well-being with tips on how to create a culture of well-being.

-The Future of Workplace Experience-Tying it to Business Outcomes

Will changes we make to our workplaces and work practices help attract and retain talent, increase productivity, foster creativity and innovation, reduce costs, boost revenue, or help achieve other business goals? New approaches can answer the question.

-The New Financial Workplace

An HOK paper (with research and content contributions from Global Workplace Analytics) that investigates the forces reshaping the financial industry and how workplace design can position companies for success. As the nature of work continues to change in the financial industry, the workplace is adjusting with it. In the near future, the convergence of technology and financial services could result in financial services companies increasingly adopting…

Federal Telework – Return on Taxpayer Investment (redacted)

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Federal Telework: Obstacles and Opportunities (redacted)

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Results-Based Management-The Key to Unlocking Talent, Increasing Productivity (redacted)

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State of Telecommuting in the U.S.

This report focuses solely on full-time employees and does not include data on the self-employed or those who work at home less than half the time. (The entire work-at-home employee population is 10 to 15 times larger than those who do so half-time or more.)

Telecommuting Benefits: The Bottom Line (redacted)

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The Bottom Line on Telework for the Thurston Region State and Local Governments (redacted)

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The Bottom Line on Telework–California Government Workforce (redacted)

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The ROI of Well-Being for Employers

Employees are every organization’s most expensive and most valuable asset, yet we continually make thoughtless decisions (e.g., real estate, furnishings, etc.) that cripple their productivity and ignore the less visible but more impactful options. Employees are so valuable that an increase in productivity of just eight minutes a day, for a year, would entirely offset their annual occupancy costs.  However, people cannot be engaged or…

The Shifting nature of Work in the UK – Bottom Line Benefits of Telework (redacted)

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The State of Telework in the U.S. 2011 – How Individuals, Business, and Government Benefit (redacted)

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