Nearly 3,000 employees responded to the Global Work-from-Home Experience Survey between March 30th and April 24th, 2020 making it the largest global post-COVID employee survey to date. It has revealed: - Who was working from home before COVID, who's doing it now, who wants to in the future, and how often they want to do it - What's worked and what hasn't - Success enablers…

- A Cross-Functional Playbook for Formalizing your Work-from-Home Program (2020) A month into the historic global work-from-home experiment, over half of global CFOs said their organization didn’t have the remote work capabilities they needed to maintain productivity. Their people didn’t have the tools, technology, or training they needed to be effective. Managers weren’t comfortable managing people they couldn’t see. Policies and practices were not in…

This is the U.S. Chapter of Telework in the 21st Century (Edward Elgar, 2019). The chapter was written by Kate Lister and Tom Harnish and is part of a multi-country study of telework conducted by Jon Messenger. It is based on peer-reviewed research and is regularly available for purchase at over $100. The chapter has been made available for free during the COVID Pandemic, thanks…

This report summarizes the findings of a survey fielded in 2017. It represents a continuation of a study initiated by an organization known as NewWOW (New Ways of Working) in 2008. With support from Haworth, Inc., similar surveys were fielded by NewWOW again in  2009, 2011, and 2013. The purpose of the survey, from the beginning, has been to benchmark workplace strategies and practices and…

An unfamiliar concept 10 years ago and poorly understood even now, coworking is one of the fastest-growing sectors of the commercial real estate market. In the few years since the concept began to take hold, the industry has grown to include more than 11,000 shared workspaces around the globe. While major U.S. and U.K. coworking markets are beginning to show signs of maturity, the demand…

The defense industry must continuously adapt to new and unpredictable changes– from shifting government mandates to the priorities of new administrations, procurement delays, budget changes, technology advances and global tensions. To capture what is affecting defense contractors today, HOK and Knoll partnered to study the trends driving the modern-day defense workplace. Global Workplace Analytics was enlisted to help with the research and content development. The…

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While you can't create engagement, you can create meaning for every single job. If you do, engagement will follow.

Will changes we make to our workplaces and work practices help attract and retain talent, increase productivity, foster creativity and innovation, reduce costs, boost revenue, or help achieve other business goals? New approaches can answer the question.

An HOK paper (with research and content contributions from Global Workplace Analytics) that investigates the forces reshaping the financial industry and how workplace design can position companies for success. As the nature of work continues to change in the financial industry, the workplace is adjusting with it. In the near future, the convergence of technology and financial services could result in financial services companies increasingly adopting…

The financial and non-financial impact of telework should and can be measured. One methodology, explained in this paper, estimates that federal telework, effectively implemented, could save taxpayers almost $14 billion a year. That figure was calculated based on a cautious set of assumptions about the impact of telework on real estate, absenteeism, turnover, productivity, transit subsidies, continuity of operations, and healthcare.

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This report examines how  experts in government view the obstacles to telework. Based on their insights, those of industry experts, and our own observations, this paper suggests solutions for overcoming those obstacles.

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Recent research shows than 70% of the workforce is not engaged. They’re either wandering around in a fog, or actively undermining their co-workers’ success. They're burned out, disenfranchised, and over 80% are ready to jump ship. Eyeing the end of the recession, employees are no longer happy just to have a job. Boomers who haven’t already made their exit are anticipating it. Gen X-ers watched their workaholic parents, and aren't about to make the same mistakes. Gen…

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This report focuses solely on full-time employees and does not include data on the self-employed or those who work at home less than half the time. (The entire work-at-home employee population is 10 to 15 times larger than those who do so half-time or more.)

The purpose of this paper is to quantify the benefits of telecommuting for employers, employees, and the community. Three decades have passed since the concept of telecommuting— the substitution of technology for commuter travel—was conceived. A broad body of evidence now corroborates the many economic, environmental, and societal benefits that researchers predicted. Occasional telecommuting (one day a month) has grown significantly in recent years—increasing 74% from 2005 to 2008, though few companies…

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This report offers a data-driven analysis of the potential for telework to enhance the efficiency, effectiveness, and accountability of Thurston WA region state and local government. Based on a conservative set of assumptions drawn from a synthesis of over 4,000 data sources, we calculate that the impact of twice weekly telework by 30% of the region’s public sector workforce could: Save approximately $58 million per…